This one-day workshop covers Essential Leadership Skills for Frontline Supervisors and is an important workshop that was developed to meet the needs of utilities for providing training, job aids, coaching and mentoring skills to your frontline supervisors and line foremen. This one-day workshop has been delivered to utilities all over the country and has been presented at industry conferences from the NWPPA (Northwest Public Power Association), TDMMA (Transmission and Distribution Association) to the IBEW local 1245.

Upon the request of several clients, I have revised and updated the material to include working like a professional. Identifying key factors in your workforce that your employees tend to overlook that can either positively or negatively impact relationships between all of the stakeholders, but more importantly knowing that the service they provide is critical to their customers, the community and the business.

Workshop topics:

  • Introduction
  • Course objectives
  • Leadership
  • Generational Divide - Millennials
  • Managerial courage
  • SQP (Safety, Quality, Production)
  • Safety
  • MVV (Mission, Vision, Values)
  • Training
  • 4-Keys to training
  • Job description
  • Foreman Interview
  • Job planning
  • Tailboards
  • Performance Evaluations
  • Discipline
  • Performance Management
  • Conflicting Procedures
  • Succession Planning
  • Supervisor skills
  • Business Acumen
  • Professional Image
  • Your resume
  • Professional Credentials
  • Professionalism at the highest Level-Teamwork

Essential Leadership Skills for Frontline Supervisors

IP Conference 2016